TERMS AND CONDITIONS

These terms and conditions of purchase apply to all products from the International Cosmetic Science, S.L. brand purchased through the website https://international-cosmeticy.com/ (hereinafter the "website").

By placing an order, you guarantee that you are over 18 years old and have the legal capacity to enter into binding contracts.

Orders may only be placed for the purchase of goods for personal use and not for resale. Any resale or distribution of products purchased through the website is strictly prohibited.

We reserve the right to cancel fraudulent, false, or speculative orders, as well as orders placed by any customer with whom there may be a difference or dispute regarding previous orders, or when there are reasonable doubts that the customer is violating any of the specified terms and conditions of purchase or is participating in any criminal activity.

We may update these terms and conditions of purchase, as well as the legal notice, at any time. You can always view and print the updated version of both texts by clicking the Shipping and Returns and Legal Notice links.

As a user, you are obliged to provide International Cosmetic Science, S.L. with all the information necessary to access and use the services provided on this website. This information must be accurate and up to date, and you agree that we may use it to contact you if necessary.

You must provide all the information we require, as we will not be able to process your order otherwise. We will not be liable in any case for any delays or delivery failures resulting from the error or omission of this information.

You must use the services provided on the website appropriately, in compliance with applicable laws and regulations, and refrain from any activity that hinders or interferes with their operation.

We will implement all reasonable mechanisms at our disposal to ensure that your personal data is kept secure at all times. However, you agree that no transmission of data over the Internet can be guaranteed as secure against access by unauthorized recipients and you may not hold us responsible for any security breach unless it is due to our negligence.

Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify us of the loss, misplacement, theft, unauthorized access, or disclosure of your username and password to third parties.

The warranty period is three years, although it does not cover defects caused by negligence, impacts, improper use or handling, etc., nor materials worn out by use. If a defect is found to have been caused by improper use, the repair will be subject to a charge, following a prior quote.

In the event of issues that justify the use of the warranty, the option of repair, replacement of the item, price reduction or refund will be chosen, in accordance with the legally established terms. International Cosmetic Science, S.L. will carry out exchanges or returns provided that:

Our Customer Service Department is notified in advance within two months: This step is essential regardless of the reason for the return. You can do so by sending us an email at info@icosmeticgroup.com or info@international-cosmeticy.com, attaching a copy of the receipt or invoice and including the order number in the subject line of the email. We will then inform you how to proceed with the return of the item.

The item to be returned must be properly packaged. The packaging must be in perfect condition and retain all its original accessories and instructions in order to be returned.

Failure to comply with the two-month period will not result in the loss of the corresponding right of remedy; however, the customer shall be liable for any damages or losses actually caused by the delay in notification.

Commercial warranty: manufacturers may offer additional warranties, the scope and duration of which vary depending on the products and brands. Such warranties shall be exclusively the responsibility of the manufacturer that undertakes them.

Pursuant to the Royal Legislative Decree, the seller is obliged to deliver to the consumer goods that conform to the contract of sale in the terms established by the same (Article 114), pursuant to which:

"The seller is obliged to deliver to the consumer and user products that conform to the contract, being liable to them for any lack of conformity existing at the time of delivery of the product".

The warranty period shall commence on the same day of purchase, pursuant to the aforementioned Article 123 of the Royal Legislative Decree.

International Cosmetic Science, S.L. reserves the right to modify the general terms and conditions of sale without prior notice, and may change, remove or add both the content and services provided through the website, as well as the way they appear to be presented or located on its servers.

These changes must be accepted by the user each time they make a purchase through the website.

Customers who do not agree with the modifications to the general terms and conditions must notify the company and, from the date on which the new version comes into effect, must stop using the website's services.

In the event that any of the terms of the general terms and conditions of sale are declared illegal or unenforceable by a court decision, the remaining provisions shall remain in effect.

We will implement all reasonable mechanisms at our disposal to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed as secure against access by unauthorized recipients and you may not hold us responsible for any security breach unless it is due to our negligence.

Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify us of the loss, misplacement, theft, robbery or unauthorized access to your username and password, as well as your knowledge of them by third parties.

You can browse the website until you find the services you want. Once you have found them, click on them to access all the detailed information provided by the website. From there, you can add the product to your purchase.

If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password, which you can use to create and access your account.

If you are a registered user with an active account, you will need to enter your email address and password, and the system will recognize your details.

Once you are in your account, you can continue your purchase and finally confirm the order.

The geographic delivery areas are at all times those that are active on our website, and deliveries will be carried out within the following territory: Spain (Mainland, Balearic Islands, and Canary Islands). By placing your order, you confirm that you are a customer residing in one of these areas.

For international orders/deliveries, please visit the website https://international-cosmeticy.com/ (hereinafter the "website").

All orders are subject to availability. We are not responsible for stock shortages or product unavailability.

Please consult the selection of items available for sale through the website, as not all items we may offer on our website or in other formats are available for this type of sale.

If a product is unavailable once the order has been placed, you will be notified as soon as possible by email or telephone, and the order will be canceled.

If you have any questions, we recommend contacting customer service.

The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an email as an acknowledgment of receipt, but this will not imply that the order has been accepted, as it will be subject to our subsequent verification and acceptance.

We will confirm the acceptance of the order in an email informing you that the order is being shipped. Only at that point will the contract between you and us be formalized, and only for the products related to said shipping confirmation.

The contract can be entered into in Spanish, English, French AND German.

Before completing your order on the website, you will be able to review all the details associated with it (amounts broken down in all necessary categories - taxes, shipping costs, selection of items, etc.), and make any corrections you deem necessary.

After confirmation, it will not be possible to modify or cancel the order through the website; you will need to contact us. In such a case, the order can only be modified or canceled if the item has not yet entered the shipping phase from our warehouses.

In accordance with current legislation, all purchases made from our website will be subject to value added tax, except in the Canary Islands, Ceuta and Melilla. The applicable rate will be the one legally in force at any given time.

All prices are shown in euros (€) and should be considered the final price payable by the customer (including VAT or not, depending on the delivery territory, as indicated in the preceding paragraphs).

Any order placed must be paid immediately upon order confirmation. Orders will only be processed for which payment has been completed and verified.
Payment must be made by credit and debit card (issued by an entity with its registered office in Spain), and Klarna

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the final phase of the same. The customer assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be communicated in advance to the users.

The user may use the following payment methods to pay for the products purchased through the Website:

Credit card, through a payment gateway (Virtual POS): In this case, the User's and the purchase's data will be entered and transmitted directly by the User to the entity that owns the gateway. This data will not be saved or handled by us, but will be registered directly in the payment gateway of the corresponding financial entity. For greater security, we will use a Secure Electronic Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, through which the customer authenticates themselves with their issuing bank and the merchant authenticates themselves with their acquiring bank. The order amount will be charged to your card, so you must provide us with the number, the expiration date, as well as the CW2 security code (on the back of your card). In the event that your card is secured, the relevant security codes will be requested. The buyer can pay for their order through the bank gateway enabled on the website.

The charge will be carried out in real time through this payment gateway. In the event that the charge cannot finally be carried out (for any reason), the order will be automatically canceled.

PayPal: In this case, the user must be previously registered and be a PayPal user. To make the payment, identification as a PayPal user will be requested, either to pay with your credit card, or to pay with your PayPal balance.

Bank Transfer / Account Deposit: Any payment made to the provider will involve the issuance of an invoice in the name of the registered user. Said invoice will be automatically sent to the email address provided by the user, or sent along with the purchased product.

For any information about the order, the user will have the provider's customer service phone number, 695476066, or via email at the addresses logistica@international-cosmeticy.com and info@international-cosmeticy.com.

From time to time, promotional codes may be offered that result in a discount on one or more products, an entire order, or shipping.

The terms of use related to any discount code will be specified at the time of issue. However, these terms and conditions apply to all of our company's promotions, competitions, and discount codes (unless otherwise stated):

- Only one promotional code can be used per order.
- A promotional code cannot be used after an order has been placed.

Delivery can be made to the address of your choice (excluding PO boxes). Home delivery of orders will be carried out by a logistics operator during normal business hours. If no one is at the address when the logistics operator arrives, they will leave a note and their customer service department will attempt to contact you to arrange delivery. Shipping costs will depend on the product in question, starting at a price of €3.99 in the Peninsula, €6.99 in the Balearic Islands, €10 in the Canary Islands. Delivery times are calculated based on business days – from Monday to Friday – as the courier company does not make deliveries on Saturdays, Sundays, or holidays.

The usual delivery time will be approximately between 24 and 48 business hours after the order has been approved. This period may increase during sale periods, Christmas campaigns, or in the event of customs procedures or other circumstances arising from (for information purposes only) geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches by our suppliers, etc., as well as any other circumstances attributable to the logistics operator responsible for the delivery of the product. We are not responsible for any delays that may arise due to any of the reasons mentioned above. The delivery times indicated above will be extended for the Balearic Islands.

If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to check the condition of the items. If any damage is observed, you must detail it on the delivery note and contact us as soon as possible. We will repair or replace at no cost to you all items that have been damaged or lost during transport, provided that you notify us of the incident as soon as possible.

Once the order has been delivered, it will become your property and therefore, you will be responsible for any damage that may occur.

According to the right of withdrawal and returns under Article 102 of Royal Legislative Decree 1/2007, consumers shall have the right to withdraw from the contract in accordance with the following paragraphs:

You may exercise the right of withdrawal without providing any justification within a period of 14 calendar days.

The withdrawal period will expire 14 calendar days after the day on which you or a third party designated by you, other than the carrier, received the goods.

To exercise the right of withdrawal for products purchased exclusively at https://international-cosmeticy.com/, you must contact our Customer Service by sending an email to logística@international-cosmeticy.com or info@international-cosmeticy.com to clearly state your decision to withdraw from the contract. The right of withdrawal will be considered exercised within the time limit if you send us the communication relating to the exercise of this right before the relevant time limit expires, under the terms indicated above. The return must be made within 14 calendar days from the date of notification. You can download the withdrawal form.

Should you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs, (in which case any additional costs arising therefrom will not be refunded), without undue delay and, in any event, no later than 14 calendar days from the date we receive the return.

We will issue the refund using the same payment method used for the purchase, without incurring any costs as a result of the refund, with the exception of product return costs. In all cases, the products being returned must be in perfect condition and include all their accessories.

Returns of the following products will not be accepted in accordance with Article 103 of Royal Legislative Decree 1/2007:

• Sealed goods that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery (medicines, face masks, menstrual cups, shapewear, bras, etc.).
• The supply of goods that, after delivery and taking into account their nature, have been mixed with other goods in such a way that they cannot be separated.
• Customized products
• Gift products or samples, sent free of charge or at no cost to the customer.
• Separate accessories that are complements to another main product
• Returns of products that cannot be resold due to misuse will not be accepted, unless they were sent in poor condition by us or have a manufacturing defect.

If you receive the order damaged during transport, it is important that you take some photographs of the packaging and the damage to support a possible claim against the shipping company. You must also note the damage on the delivery note you sign for the courier and report the issue as soon as possible. If no damage is visible upon receiving the package because the box is sealed, you must also report the claim to us as soon as possible.

Once the replacement has been agreed, make sure the product is well packaged and send it to the return address indicated above.

If you receive the wrong product, you have 7 calendar days to make a claim.

We will cover the return shipping costs, provided that the products have a defect, do not match the item description on the website, or were damaged during transport or handling by us. You can return any product you are not satisfied with within 14 calendar days, even if it has no defects or damage, provided it has not been opened or unsealed; in this case, however, the shipping costs will be borne by the customer.

To meet the withdrawal deadline, you simply need to send the communication regarding the exercise of your right of withdrawal before the deadline expires. You can use the following return form to copy into your email or print out.

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the company informs you that it is the owner of the website. In accordance with the requirements of Article 10 of the aforementioned Law, it provides the following information:

The owner of this website is:

• Company name: International Cosmetic Science S.L.
• Tax ID: B22563332
• Address: Avd. Quitapesares 31, nave 19, 28670 Villaviciosa de Odón, Madrid

Commercial register entry:

• Journal/Entry: 2025/13726
• Presentation Date: 16/06/2025
• Entry: 1/2025/101980,0
• Company: International Cosmetic Science SL
• Sheet: M-859216

Contact details:

• Contact telephone: 910101515
• Email: admin@international-cosmeticy.com, info@international-cosmeticy.com

This site is located and operated from Spain. All matters relating to this site are governed by Spanish laws and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the application of conflict of laws principles.

In those cases where the client does not have the status of a consumer or user, or has their domicile outside of Spain, they shall submit to the national Courts and Tribunals, expressly waiving any other jurisdiction that may correspond to them.

If the user decides to use or consult this site outside of Spain, they must bear in mind that they do so at their own initiative, and that they are responsible for compliance with the relevant laws.

If any part of these terms of service is contrary to Law and therefore invalid, this shall not affect the other lawful provisions. The parties undertake to renegotiate any provisions of the terms of service that are found to be void and to incorporate them into the remaining terms of service.

Online dispute resolution for consumer matters pursuant to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/

Accessing and/or using this portal makes you a USER, who, by such access and/or use, accepts the General Terms of Use set out herein. The aforementioned Terms shall apply notwithstanding the General Terms and Conditions of Contract that, where applicable, may be binding.

The website provides access to a multitude of information, services, programs, or data (hereinafter, “the contents”) on the Internet belonging to International Cosmetic Science S.L. or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. Such responsibility extends to the registration that may be necessary to access certain services or contents.

In said registration, the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which they will be responsible, undertaking to use it diligently and confidentially. The USER undertakes to make proper use of the contents and services that International Cosmetic Science S.L. offers through its portal and, by way of illustration but not limitation, not to use them to:

1. Engage in illicit, illegal activities or those contrary to good faith and public order.
2. Disseminate content or propaganda of a racist, xenophobic, illegal pornographic, pro-terrorism, or human rights-violating nature.
3. Cause damage to the physical and logical systems of International Cosmetic Science S.L., its providers, or third parties, introduce or disseminate computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
4. Attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. International Cosmetic Science S.L. reserves the right to remove any comments and contributions that violate respect for human dignity, are discriminatory, xenophobic, racist, pornographic, threaten youth or children, public order or security, or that, in its judgment, are not suitable for publication. In any case, International Cosmetic Science S.L. shall not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

International Cosmetic Science S.L. shall be the owner of all intellectual and industrial property rights to its website, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software, or text; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.).

All rights reserved. Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including making it available, of all or part of the contents of this website for commercial purposes, on any medium and by any technical means, without the authorization of International Cosmetic Science S.L., are expressly prohibited.

The USER undertakes to respect the Intellectual and Industrial Property rights owned by International Cosmetic Science S.L. You may view the elements of the portal and even print, copy, and store them on your computer's hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use.

The USER must refrain from deleting, altering, bypassing, or tampering with any protection device or security system installed on the pages of International Cosmetic Science S.L.

International Cosmetic Science S.L shall not be liable, under any circumstances, for damages of any kind that may arise from, by way of non-exhaustive examples: errors or omissions in the content, the unavailability of the portal, or the transmission of viruses or malicious or harmful programs through the content, despite having adopted all necessary technological measures to prevent such occurrences.